AS

5 yrs

None

May include sitting and/or standing for > 5 hours at a time; and sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing).

Primarily dayshift, Monday thru Friday

Manage the Refill Call Center which services over 70 UK Ambulatory Clinics as well as other assigned tasks to assist the specialty pharmacy call center. Oversee staffing needs and team schedule. Develop and review team metrics. Lead team meetings and enforce departmental policies. Collaborate with UK Ambulatory clinics to escalate patient safety concerns. Collaborate with UK Specialty Pharmacy Leadership Team. Provide excellent customer service to resolve patient complaints and issues. There is an internal candidate

The ideal candidate will have the ability to manage multiple tasks and/or projects while accurately completing routine functions in a fast paced, high intensity, professional work environment; knowledge of SAP and Kronos scheduling/timekeeping; proficient in Microsoft Office; excellent attention to detail; exceptional planning and organizational skills; effective written and verbal communication skills; ability to solve routine problems and manage resources; demonstrated ability to provide superior customer service, time management, and judgment; and respect for confidentiality.

Administrative and/or personnel support experience as well as payroll and/or timekeeping experience preferred. Healthcare administration/accreditation support highly preferred.

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.