Description

We are M&G Global Services Private Limited (formerly known as 10FA India Private Limited, and prior to that Prudential Global Services Private Limited). We are a fully owned subsidiary of the M&G group of companies, operating as a Global Capability Centre providing a range of value adding services to the Group since 2003.

Our purpose is to give everyone real confidence to put their money to work. With a heritage dating back more than 175 years, we have a long history of innovation in savings and investments, combining asset management and insurance expertise to offer a wide range of solutions.

Our two distinct operating segments, Asset Management and Life, work together to provide access to balanced, long-term investment and savings solutions.

M&G Global Services has rapidly transformed itself into a powerhouse of capability that is playing an important role in M&G's ambition to be the best loved and most successful savings and investments company in the world.

Our diversified service offerings extending from Digital Services (Digital Engineering, AI, Advanced Analytics, RPA, and BI & Insights), Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance and Audit provide our people with exciting career growth opportunities. Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent.

Job Title: Manager - Investor Services
Function: Asset Management - Investment Operations
Team : Transfer Agency Service Management (TASM)
Location: Mumbai
Shift Timings: 12:30 pm - 9.30 PM and 1:30 pm to 10:30 pm / UK Shift

Overall Job Purpose
The Transfer Agency Service Management (TASM) team at M&G Global Services plays a critical role in supporting investment operations by managing and executing key agency processes. The team ensures accurate and timely processing of investor transactions, fee calculations, and data management across multiple fund structures and jurisdictions.
The Manager is responsible for overseeing the end-to-end delivery of transfer agency operations including Trailer Fees, Prudential Pension Limited (PPL), and UK Offshore processes. This role involves managing a team, ensuring operational excellence, maintaining strong stakeholder relationships, and driving continuous process improvement. The Manager will also play a key role in managing high-volume data updates, resolving escalations, and ensuring compliance with regulatory and contractual obligations

Key Responsibilities/ Accountabilities:
The key responsibilities of this role are:
- Perform, Lead and manage daily operations across Trailer Fees, PPL, and UK Offshore processes, ensuring timely and accurate execution.
- Supervise and mentor a team of senior analysts, providing guidance, training, and performance feedback.
- Efficiently calculate, validate, and process trailer fees in strict accordance with contractual agreements. Ensure prompt payment processing and accurate reporting for distributor compensation.
- Project & Data Management:

• Support ongoing initiatives such as Charity Statements and New Investor onboarding.
• Handle high-volume data updates and ensure compliance with deadlines.

- UK Offshore Fund Support:

• Manage AMC rebates and special terms.
• Conduct internal validations, generate reports, and update third-party databases (e.g., SS&C).
• Process return files and handle agreement amendments or new setups.

- Prudential Pension Limited (PPL) Operations:

• Execute daily pricing and late pricing processes.
• Generate estimate and fund manager reports.
• Import fund-of-fund allocations and ensure timely delivery to stakeholders.

- Trailer Fee Management:

• Coordinate with Sales teams to apply special terms and rate cards.
• Perform internal checks, commit data, and generate rebate forms.
• Liaise with external parties (e.g., Caceis) for file exchanges and reconciliation.
• Maintain and amend existing agreements or create new ones as required.

- Issue Resolution & Stakeholder Communication:

• Address process delays and system issues (e.g., file delays, commit button errors).
• Collaborate with UK stakeholders and ensure service continuity during critical periods.
• Conduct periodic reconciliation of trailer fees agreements between M&G and Caceis. identify and investigate any differences to maintain transparency and compliance.
• Assist with other daily, weekly, and monthly tasks, and interact with stakeholders to obtain necessary approvals
• Ensure adherence to standard operating procedures, internal controls, and service level agreements (SLAs).
• Oversee the creation, amendment, and reconciliation of trailer fee agreements and rebate processing in coordination with Caceis.
• Manage the daily pricing and reporting processes for PPL, including handling late prices and fund-of-fund allocations.
• Coordinate UK Offshore agreement updates, including manual data entry into SS&C systems and AMC rebate processing.
• Act as the primary escalation point for operational issues and stakeholder queries, ensuring timely resolution and communication.
• Collaborate with UK stakeholders, third-party administrators (e.g., BNY Mellon, State Street, SS&C), and internal teams to ensure seamless service delivery.
• Drive process improvement initiatives, automation opportunities, and documentation updates to enhance efficiency and reduce risk.
• Support project delivery and change management initiatives, including onboarding of new investors and charity statement processes.

Knowledge, Skills, Experience & Educational Qualification
Must-Have Skills:

• Deep understanding of transfer agency operations and fund servicing.
• Ability to manage high-volume, deadline-driven processes with accuracy.
• Hands on experience in placing trades on Trading systems like EMX etc.
• Exposure on approving Pay flows, Trades etc.
• Expert in Cash & Position reconciliations.
• Post journals on the internal and external systems.
• Leadership and team management capabilities.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving skills.
• Proficiency in MS Excel , User Define Applications and familiarity with fund accounting systems.

Experience:

• 8-10 years of experience in financial services. Min 5 years of experience in Transfer Agency with at least 2-3 years in a supervisory or managerial role.

Educational Qualification:

• Graduate/Postgraduate in Commerce, Accounting, or Finance. Professional certifications (e.g., CFA, CA, MBA Finance) are a plus.
• Relevant IOC or Investment Management qualification / Certification would be desirable.

M&G Behaviours relevant to all roles:
Tell it like it is: Respectfully speaking up to create better ways forward - both direct and empathetic
Own it now: Putting your name on things with confidence to drive progress and results quickly
Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems.

We have a diverse workforce and an inclusive culture at M&G Global Services, regardless of gender, ethnicity, age, sexual orientation, nationality, disability or long term condition, we are looking to attract, promote and retain exceptional people. We also welcome those who take part in military service and those returning from career breaks.