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Cambium Spa
SANDPOINT, Schweitzer Mtn Resort, United States (on-site)
30+ days ago
Cambium Spa
SANDPOINT, Schweitzer Mtn Resort, United States (on-site)
30+ days ago

Description

JOB TITLE / DEPARTMENT: Wellness Spa Receptionist

POSITION TYPE:  Full-time, and Part-time, Year Round

PAY RATE: $15 an hour plus commission and tips                    

SUPERVISORY:  No                

SUPERVISED BY: Wellness Spa Manager

POSITION SUMMARY: Responsible for managing our front desk daily and to perform a variety of administrative and clerical tasks.   You are the first impression that our guests meet when they come to the new Wellness Spa.

ESSENTIAL FUNCTONS: As a receptionist, you will be the first point of contact for our Wellness Spa.  Will contribute to the overall vision, direction and implementation of the Schweitzer Spa and its programs by performing thee following:

            *Greet guests, answer phone calls, schedule guest services, assist guests with questions regarding spa services

             *Accurately book, change and cancel spa appointments, charge for services applied.  Financially accountable for sales and billing function of the spa.

             * Possess ability to work without direct supervision

             *Assist with washing and folding of all linens used in the treatment rooms

             *Perform prep work, properly clean and restock reception desk and retail space

             *Coordinate front-desk activities, including obtaining medical history for clients and therapist to administer the appropriate treatments

              *Explain Spa menu, pricing, and policies of the Spa

              *Support Spa Manager with necessary communication

              *Promote all services offered in the Spa

              * At the start of each shift, to complete a walk around of the entire Spa facility ensuring high standards of presentation and cleanliness as per check sheets or Standard Operating Procedure

PHYSICAL DEMANDS: Responsible for up to 8 hours of standing and desk activity.  Ability to lift to 10 pounds frequently and up to 40 pounds rarely.  Will bend, squat, kneel, climb, balance, feel and reach above shoulder level occasionally to frequently.  Hearing, speech, sight, walking, use of hands to finger, handle and feel objects, tools, or controls, are required.  100% inside and some potential outside worksite, exposed to all moisture levels and temperature changes.  Hazards are ice and snow.



Requirements

JOB SPECIFICATIONS:

SKILLS: Excellent people/relationship building skills.  Detailed, accurate, organized. Excellent communication skills both oral and written.  Computer skills with Microsoft Office required.  Winter Sports enthusiast and knowledge of mountain environment preferred.

ATTRIBUTES: Positive attitude, patient, confident, has initiative, and enjoys inside work

EDUCATION: Must have a high school diploma or equivalent, 1 year of

previous customer service. CPR & First Aid Training preferred

            EXPERIENCE:  You have a minimum of 1 year experience in a similar position preferred

                                       You are customer focused and ready to surpass yourself to offer exceptional customer service. You have a solid ability to multitask. You are autonomous and able to resolve problems quickly and effectively. You are fluently bilingual, written and spoken preferred. To work a variety of shifts across a seven-day week to meet the needs of the business.

UNIFORM: Will provide own clothes to meet dress standards

APPEARANCE STANDARDS: Schweitzer Mountain upholds the following appearance standards:

  • Jewelry must be kept to a minimum.  Jewelry in visible piercings is limited to:

In the facial area (eyebrow or side nostril) which is either a stud or a ring no larger than ½ inch.  No rings in noses, please – studs are acceptable.

Only studs or rings smaller than ½ inch can be used on the upper ear.  Large hoops or gauges on the lower ear may present a safety issue.

If you have piercings in your mouth/lips/cheeks etc. you will be asked to use a clear nylon stud or other low-visibility item while you are on-duty.

Tattoos:  At no time can tattoos that may offend guests or co-workers be visible.

Cosmetics and perfume/cologne should be kept to a minimum

Hair should be worn so as not to cover eyes or facial features.  Facial hair must be kept clean.  Please do not start a new beard during the season.  Good personal hygiene should be practiced.

MACHINES OR TOOLS OPERATED: Computer, Microsoft Windows and Office including Outlook, Word, Excel, Publisher, Sales System           

JUDGEMENT / MENTAL COMPLEXITY: High

BENEFITS: Group 3; see Employee Handbook 

REVIEW SCHEDULE: This position and the individual filling it will be evaluated once per season.

While this job description is intended to be an accurate reflection of the job requirements, Schweitzer Mountain Resort reserves the right to modify, add, remove or assign other duties as necessary.

Job Information

  • Job ID: 66117852
  • Workplace Type: On-Site
  • Location:
    SANDPOINT, Schweitzer Mtn Resort, United States
  • Company Name For Job: Cambium Spa
  • Position Title: Spa Receptionist
  • Job Function: Receptionist
  • Entry Level: Yes
  • Job Type: Part-Time
  • Job Duration: Indefinite
  • Min Education: H.S. Diploma/Equivalent
  • Min Experience: 0-1 Year
  • Required Travel: 0-10%
  • Salary: $15.00 - $15.00 (Hourly Wage)
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