Description

DSS, Inc.

DSS, Inc. is a drug and alcohol free workplace (DFWP).
DSS, Inc. is an Equal Opportunity (EOE), Affirmative Action (AA) employer that invites and encourages minorities (M), women (F), veterans (V), veterans preferred (V Preferred), LGBT (Lesbian, Gay, Bisexual, Transsexual) and individuals with disabilities (H) to apply.
We are ADEA and ADA compliant.

Training Specialist II

REMOTE POSITION - Anywhere, FL 33408

DSS, Inc. is a leading health information software development and systems integration company, offering services and solutions utilized daily by thousands of clinicians and administrative staff across both public and private sectors nationwide.

Overview:

The Training Specialist promotes DSS Inc.'s mission by providing the highest level of care and training to our clients. Supports and trains our clients in the learning and use of our products and services.

What We Offer:

• Supportive, collaborative, and mission-driven team environment

• Opportunities for skills development, certifications, and career growth

• Meaningful work that directly impacts healthcare delivery and patient outcomes

The Training Specialist will:

• Travel approximately 36 weeks per year to include weekends and holidays when necessary while abiding by Training Services Department Employee Handbook

• Responsible for making travel arrangements in accordance with DSS and Training Services policy

• Creation and delivery of Training Plans, Class Agendas, Web Based Presentations and Training Materials

• Reviews application set up with appropriate staff

• Provide on-site, in person training in both classroom settings and one on one mentoring formats

• Provide on-site support during customer Go Live

• Delivers product demonstrations to potential or existing clients as well as internal staff

• Submits signed, on-site certification documents upon completion of training

• Timely and accurate submission of Training Reports, monthly expenses and timekeeping

• Assists Product Training Coordinator with scheduling onsite and remote training to be completed within contracted timelines

• Responsible for verbal and written communication with clients and documentation of work activities and work processes

• Gathers requirements for workflow process and is involved with the configuration of application

• Build out workflows, views and alerts based on workflow needs assessed, which will be used and trained at the onsite trainings.

• Full understanding of the software GUI, to be able to actively problem solve "on the fly" and suggest solutions to clinician requests, which are within the capabilities of the software.

• Participates in internal and external Site Kick Off calls when requested

• Attends Scrum Calls, Sprint Planning Sessions, Core Team Meetings, Development Planning Meetings as directed

• Participates in Quality Assurance Testing and troubleshooting of product

• Assists Documentation Department in the creation of Product Manuals

• Works on Home Based Assignments when not on the road as given by the Training Manager or Director

• Cross train on other products as assigned by Training Director

• Abides by policies set forth in DSS and Departmental Handbook including Timesheet and Expense submissions

Security and Privacy Responsibilities:

Individuals working for DSS or any Subsidiary will be subject to security and privacy requirements as explained in HIPAA, FedRAMP, and NIST 800-53. Additionally, they are required to undergo specific FedRAMP training to ensure compliance with all associated controls and responsibilities in the day-to-day performance of their duties. Individuals working in departments that are considered to be in the high-risk category will be required to undergo advanced training based on their role and level of access. Individuals with access to modify data and the configuration baseline will require further training.

The preceding functions are examples of the work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind work assignments and make reasonable accommodation as needed.

Conditions of Employment:

• Must be a US Citizen or Permanent Resident.

• Must be able to pass a Federal background check

• Must be determined suitable for federal employment.

PI280800238