Description
Job Summary
The Office Assistant Clinic provides essential administrative support to ensure smooth daily operations within the clinic. As the first point of contact for patients, this role manages scheduling, registration, documentation, and customer service with accuracy, professionalism, and adherence to established guidelines. Responsibilities include entering and updating patient demographic and insurance information, preparing charts, verifying coverage, scheduling appointments, managing referrals, and maintaining complete and organized electronic records. The position also supports phone communications, front desk activities, and assists during periods of high patient volume. Flexibility in work hours may be required based on clinic needs.
Responsibilities
Essential Job Functions
Patient Registration
Collect and enter demographic, insurance, and contact information into the electronic medical record.
Ensure accuracy for billing and communication.
Appointment Scheduling
Schedule, cancel, and reschedule appointments using professional communication.
Manage routine and referral-based scheduling.
Chart Preparation & Insurance Verification
Prepare patient charts in advance of visits.
Verify insurance eligibility, ensure referral completion, and maintain required documentation.
Document Scanning & Record Management
Scan and index documents into electronic records promptly and accurately.
Maintain complete and up-to-date medical charts.
Phone & Message Handling
Answer calls and greet patients with professionalism and empathy.
Take accurate, detailed messages and route them appropriately.
No-Show Documentation
Document appointment no-shows following established procedures.
Customer Service & Patient Interaction
Provide excellent service using AIDET communication principles.
Create a welcoming environment for patients and visitors.
Team Collaboration & Front Office Support
Assist with check-in, check-out, scheduling, and general team support.
Adapt to shifting operational needs and patient volumes.
Confidentiality & Compliance
Maintain strict patient confidentiality and comply with HIPAA and clinic policies.
Support the organization’s mission, vision, values, and procedures.
Shift & Schedule Flexibility
Work extended hours, evenings, weekends, or holidays as required.
Adapt to schedule changes based on staffing and patient needs.
Additional Duties
Participate in required training and educational programs.
Perform other related tasks as assigned.
Requirements
Qualifications
Education
Required: High school diploma or equivalent.
Preferred: None.
Licenses / Certifications
Required: None.
Preferred: None.
Experience
Required:
At least 1 year in customer service or administrative support.
Basic computer, phone system, and data entry skills.
Preferred:
Experience in a medical clinic or healthcare environment.
Familiarity with electronic medical record systems (Epic preferred).
Experience in patient registration, scheduling, or insurance verification.
Skills & Knowledge
Proficiency with office equipment (computers, multi-line phones, scanners, fax machines).
Understanding of insurance verification, billing regulations, and medical terminology.
Accurate filing and record documentation skills.
Ability to multitask in a fast-paced environment.
Personal Traits & Aptitudes
Professional, positive, and tactful communication.
Ability to work independently or as part of a team.
Comfortable interacting with diverse populations.
Maintains confidentiality and follows HIPAA guidelines.
Flexible, organized, and able to handle changing priorities.
Other Requirements
Ability to work varied shifts depending on clinic needs.
CPR certification may be required based on clinic policy.
Physical Requirements
Extended periods of sitting and computer use.
Occasional walking, standing, bending, or lifting up to 25 lbs.
Ability to communicate effectively in person, by phone, and electronically.
May require movement through different clinic or facility areas.
