Join our team as a Relief Health Information Specialist at Presson Place in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $18.47-$22.62/hour DOE with the ability to go higher for highly experienced candidates

What You'll Do:

• Receives requests for medical and dental records from various parties, including patients, healthcare providers, insurance companies, and legal entities.

• Review requests to verify their validity and ensure they contain the required information.

• Ensures the indexing and release of medical information comply with all relevant privacy and security regulations according to HIPAA and YVFWC policies and procedures.

• Retrieve and process the requested medical records from various sources, such as the EPIC e-Medical and e-Dental system(s), paper charts from Iron Mountain, and imaging systems. Electronically tracks the delivery of records and documents that are in patient accounts.

• Reviews all incoming digital scanned or faxed documents received and indexes documents by assigning keywords using the Document Management

• System (OnBase) and EPIC e-Medical and e-Dental system(s).

• Ensures scanned documentation is free from errors and accurately indexed, using electronic fax software (RightFax) to route documents to the provider to review and sign.

• Ensures the security and confidentiality of sensitive documents while indexing, processing, and releasing documentation.

• Assists staff, clinic, or requestor with questions regarding scanned documents, medical record requests, and/or general compliance expectations.

• Collaborates with internal teams such as Information Systems (IS), Compliance, and front and back office clinical departments to facilitate the sharing and retrieval of documentation and/or troubleshooting issues.

• Answers incoming calls and processes incoming mail.

• Conducts investigations and monitoring as requested.

• Performs other duties as assigned.

Qualifications

• High School Diploma or General Education Diploma (GED).

• Coursework in medical terminology, health records, Health Insurance Portability and Accountability Act (HIPAA), and compliance preferred

• At least one year of healthcare compliance and/or medical records experience preferred

• Bilingual (English/Spanish) preferred at level 9

• Knowledge of medical terminology, medical records practices, investigations, and policies and procedures including Health Insurance Portability and Accountability Act (HIPAA)

• Strong knowledge of HIPAA, Oregon and Washington privacy laws, medical records laws, and their exceptions, analytical, decision-making, and problem-solving skills.

• Knowledge of clinical workflows, Document Management Systems, and the EPIC e-Medical and e-Dental system(s)

• Effective verbal, written and listening communication skills

• Strong customer relations skills, including the ability to manage stressful situations, attention to detail, and accuracy.

• Ability to prioritize work, handle a variety of tasks simultaneously in a fast-paced environment.

• Ability to exercise independent judgement, decision making, handle sensitive situations, confidential information with discretion, and develop effective working relationships with internal and clinical staff.

• Basic proficiency Microsoft Outlook, Word, Excel, First Source, and EHR.

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.