Description

Posting Details

Posting Number

S14922P

Working Title

Director, Dining Services (BOSI)

Department

Auxiliary Dining Admin

About the University of Georgia

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university (https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly established School of Medicine.

About the College/Unit/Department

College/Unit/Department website

dining.uga.edu

Posting Type

Internal (PEP)

Retirement Plan

TRS or ORP

Employment Type

Employee

Benefits Eligibility

Benefits Eligible

Full/Part time

Full Time

Work Schedule

Additional Schedule Information

This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.

Advertised Salary

Commensurate with Experience

Posting Date

03/25/2026

Open until filled

No

Closing Date

04/01/2026

Proposed Starting Date

05/01/2026

Special Instructions to Applicants

Location of Vacancy

Athens Area

EEO Policy Statement

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

USG Core Values Statement

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Position Information

Classification Title

Admin Operations Manager

FLSA

Exempt

FTE

1.00

Minimum Qualifications

Bachelor's degree in a related field or equivalent plus 10 years of professional experience to include 3 years of supervisory experience

Preferred Qualifications

• Experience in a College & University or other high-volume food service setting.
• Advanced degree in hospitality, business, or related field.
• ServSafe Food Protection Manager Certificate.
• Familiarity with labor relations.

Position Summary

The Director, Dining Services Business Operations & Strategic Initiatives ( BOSI ) will provide strategic leadership and operational oversight for guest experience, operations support, food safety, facilities and maintenance, sustainability initiatives, and capital project management. The Director, Dining Services BOSI , reports to the Executive Director of Dining Services and is responsible for ensuring the success of the UGA Dining Services program through process improvement initiatives, financial stewardship, and efficiency optimization. This position collaborates with campus stakeholders, develops long-term business strategies, and fosters a culture of continuous improvement and team development. Additionally, the Director, Dining Services BOSI leads sustainability initiatives within dining operations, including waste reduction, energy efficiency, responsible sourcing, and alignment with university sustainability goals.

The Director, Dining Services Business Operations & Strategic Initiatives ( BOSI ) promotes a culture centered on exceptional operational excellence, along with care for our UGA Dining Services team members, creating strong, supportive ties so that together we are better equipped to care for our campus community.

Knowledge, Skills, Abilities and/or Competencies

• Bachelor's degree in hospitality management, business administration, or relevant discipline, or equivalent combination of education and experience in a high-volume collegiate dining setting.
• Proven ability to lead and develop teams, including operational staff, in a complex, high-volume food service environment.
• Proficiency in dining technology systems (FoodPro, Atrium, Transact)
• Strong financial acumen with experience in budget oversight.
• Familiarity with regulatory compliance related to health codes, food safety standards, workplace safety protocols, and procurement policies.
• Excellent communication, organizational, and problem-solving skills.

Physical Demands

• May include light to heavy lifting and may also include long periods of time standing.
• Driving

Is driving a responsibility of this position?

Yes

Is this a Position of Trust?

Yes

Does this position have operation, access, or control of financial resources?

Yes

Does this position require a P-Card?

Yes

Is having a P-Card an essential function of this position?

Yes

Does this position have direct interaction or care of children under the age of 18 or direct patient care?

No

Does this position have Security Access (e.g., public safety, IT security, personnel records, patient records, or access to chemicals and medications)

Yes

Credit and P-Card policy

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Background Investigation Policy

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Duties/Responsibilities

Duties/Responsibilities

Operational Leadership

• Ensure consistent day-to-day execution of UGA Dining Services policies and procedures while maintaining service standards and operational protocols.
• Develop and maintain positive, professional relationships with employees, guests, support partners, and other departments within the UGA Dining Services and University community.
• Reinforce individual and team accountability for assigned tasks, monitor staff performance, coach employees to effect change behavior, and implement appropriate action plans with deliverables when needed.
• Review and analyze financial statements to execute strategic plans that include financial priorities to support the department's overall goals.
• Monitor and evaluate the effectiveness of sustainability initiatives to ensure goals in the areas of waste reduction, recycling, and composting are being met.
• Collaborate with leadership to establish key performance indicators (KPIs) for continuous improvement in customer satisfaction, food safety, maintenance efficiency, and service quality.
• Ensure dining facilities are safe, functional, and well-maintained with all equipment in good working order.

Percentage of time

40

Duties/Responsibilities

Strategic Process Improvement & Innovation

• Provide direction in defining and executing the mission and vision of UGA Dining Services by actively contributing to financial planning, performance measurement, and operational improvements within budgetary guidelines.
• Implement process improvements and technology solutions to streamline operations.
• Guide change management initiatives and ensure team engagement during transitional periods.
• Conduct regular evaluations of operational efficiency programs, collecting feedback and refining content to align with evolving industry standards and operational goals.
• Develop fiscal benchmarks, refine service-delivery strategies, and introduce innovative dining concepts to elevate the university's food service program to maintain profitability without compromising service quality.
• Engage and collaborate with external consultants and industry veterans to develop and refine best practices related to university dining programs.

Percentage of time

35

Duties/Responsibilities

Personnel Management & Supervision

• Lead, coach, and evaluate a diverse team of service and support staff.
• Ensure performance expectations and work rules are clearly communicated and followed.
• Promote a positive work culture focused on accountability, development, and retention.
• Implement strategies to improve business operations, sustainability initiative results, food safety, warehouse operations, and facility maintenance staff efficiency and flexibility, including cross-training BOSI teams to perform multiple roles within dining operations.

Percentage of time

10

Duties/Responsibilities

Project Management

• Oversee long-term planning for facility upgrades, service enhancements, and sustainability initiatives.
• Direct oversight over all UGA Dining Services projects, including renovations, large-scale construction, and foodservice equipment replacement.
• Ensure projects remain within budget and timelines.

Percentage of time

10

Duties/Responsibilities

Community Engagement & External Representation

• Represent the department at internal committees, university events, and external industry functions.
• Support initiatives that integrate UGA Dining Services into the broader campus culture and local community.

Percentage of time

5

Contact Information

Recruitment Contact

Contact Details

For questions concerning this position or recruitment progression, please refer to the Recruitment Contact listed below.

Recruitment Contact Name

Steven Olesen

Recruitment Contact Email

steven.olesen@uga.edu

Recruitment Contact Phone

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents

1. Resume/CV
2. Cover Letter
3. List of References with Contact Information

Optional Documents