Description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, with over 17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

We are looking for a CRM Program Manager to join us and help strengthen how we enable our global Sales Centers and Production Centers to work smarter, collaborate better, and bring more value to customers through a consistently evolving CRM landscape. You will be part of Endress+Hauser Group Services Germany, where we support our global organization and drive excellence across corporate functions with a strong spirit of partnership and innovation.

What is the role about?

Do you enjoy connecting with people around the world to understand their needs? Are you energized by improving systems and processes that enable better customer experiences? Do you like turning complex requirements into meaningful solutions that support growth?
If so, this role offers the opportunity to shape how our global sales organization leverages CRM to drive impact. You will collaborate closely with international stakeholders across Sales Centers, Production Centers, and corporate functions. As part of our Corporate Sales Excellence team within Group Services, you will help strengthen our global CRM strategy.

Which tasks will you perform?

You will:

• Support our global Sales and Production Centers in using our CRM system (Salesforce.com) effectively

• Further develop the CRM system based on ongoing exchanges with users and evaluation of Salesforce feature releases and how to utilize them for Endress+Hauser continuous improvement

• Implement meaningful KPIs that support our international sales organization in increasing productivity and sustainable growth

• Translate business needs into CRM requirements and ensure successful implementation in the system

• Identify knowledge and usage gaps and close them through targeted training activities.

• Coordinate and communicate the status of CRM releases and enhancement requests across the organization

What do we expect from you?

You:

• Have a degree in a technical or business-related field (e.g., business informatics, informatics, economics) or bring an equivalent qualification

• Bring several years of experience working with a CRM system, ideally Salesforce.com, including configuration knowledge and understanding of sales and marketing processes

• Possess experience working in a sales-related environment or a customer-facing function, which is a plus

• Feel comfortable working in an international environment and collaborating with diverse stakeholders

• Bring strong customer orientation, communication skills, and a convincing, solution-focused mindset
• Are fluent in English; a good knowledge of Spanish is an advantage
• Are willing to travel internationally up to 20%

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision

• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning

• We ensure a modern working environment with ergonomic workstations and on-site amenities such as our canteen

• We prioritize employee well-being with a comprehensive company pension scheme and remote work options

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

*Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Currently, we do not engage with external service providers for this role. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

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