Description

Position Overview

The Branch Manager II is responsible for modeling excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. The Branch Manager II is responsible for clearing barriers to excellent customer service for staff and keeping abreast of current library trends and services. Specifically, a Branch Manager II supervises a large branch or 2-3 small branches.

Essential Functions

   Manages branch staff of 15-35 employees 
o    Plans and manages the work of all branch employees 
o    Effectively communicates information in a timely manner 
o    Creates training for branch staff 
o    Collaborates with branch staff to create plans for programming and outreach annually 
o    Evaluates individual and team performance 
o    Oversees annual branch staffing budget 
   Leads the hiring process up to 5-10 new hires annually  
o    Works directly with the human resources department on the hiring process.  
o    Interviews, selects and documents hiring process 
o    Coordinates onboarding for new hires  
   Manages facility of under 25,000 square feet
o    First point of contact for vendors, contractors, facilities department and IT.  
o    Daily walkthroughs to ensure safety for staff and customers 
o    Trains staff on safety plans  
o    After hours contact for building issues 
o    Responsible for supplies budget of the branch 
   Curates’ collection and merchandising  
o    Deselects and trains staff on deselecting library materials 
o    Evaluates branch materials collection 
o    Plans and update collection layout plan for branch in partnership with Associate Director for Public Service 
o    Trains staff in efficient merchandising practices to engage customers

Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. 

Requirements

Education and Experience

   Master’s degree in Library Science from an ALA-accredited program Required 
   3 years of Supervisory Experience Preferred
   3 years Library Experience Preferred 

Knowledge, Skills, and Abilities

All successful leaders at MCPL should demonstrate:

Advanced verbal, written, and discreet communication skills with management, coworkers, and the public in a clear, timely, and proactive manner.

Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget.

Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders.  

Reliable, punctual, and flexible with scheduling.

Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability.   

Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions.  

Advanced proficiency in customer service skills through polite, professional, and collaborative interactions with internal and external customers. 

An advanced understanding of the role of MCPL leaders at all levels in creating a welcoming and respectful workplace and library for all.

Additionally, this position requires:

Job Knowledge
   Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level
Technology
   Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at a satisfactory level
   Demonstrated aptitude to quickly learn other library operations software
Teamwork
   Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level
   Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level    
Leadership
   The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position
   Ability to plan, schedule and assign appropriate workloads to staff
Customer Service 
   Demonstrated excellence in customer service
   Advanced proficiency in customer service skills with both internal and external customers
   Ability to work professionally with difficult people
   Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position
Other
   Ability to perform multiple tasks concurrently
   Must be able to work with frequent interruptions and/or changing priorities